San Francisco | $100-170k base + 0.3-1.0% equity | Travel to customers across the US and Europe
About Minoa
The question every buyer asks before signing a deal isn't "what does this cost?" It's "what is this actually worth to us, and can you prove it?"
There's no infrastructure for this yet. It's done by consultants charging $500/hr, by sales teams guessing in spreadsheets, or it doesn't get done at all. Minoa is building the intelligence layer for the outcome economy. We deploy Value Agents that help organizations uncover their unique value, build rigorous business cases in minutes, and measure ROI across the full customer lifecycle, creating the AI platform for value intelligence.
We work with some of the best companies in and outside of Silicon Valley, like Snowflake (3,000+ reps on the platform), Ironclad, Vanta, Benchling, Cognite, and Pendo. Zero churn. Team of 6. We're not optimizing an existing category. We're building a new one.
Why this role exists
Every customer we have today was onboarded by the founders. That got us from 0 to a couple dozen enterprise customers. It won't get us to 100. This is our first dedicated customer-facing hire, the person who takes our implementation process from "in the founders' heads" to a scalable, repeatable system. You'll be deploying an AI-native product into some of the most sophisticated GTM organizations in the world, and you'll use AI tools yourself to do it at a pace that would be impossible with traditional methods.
It is the most important hire we're making right now.
What you'll do
- Run implementations end-to-end. You take a signed customer from kickoff to live, managing the project plan, configuring value frameworks, setting up integrations with their CRM and revenue stack, training their team, and driving adoption through each phase. For a company like Snowflake, that's a complex multi-stakeholder rollout. For a company like Ashby, that's a tighter, more templated process. You know which approach fits and you build the systems to support both.
- Build the playbook. You document what works into reusable project templates, configuration guides, training materials, and milestone definitions. You're the reason our 30th customer gets onboarded just as well as our 5th, without a founder in the room. You treat the playbook itself as a product: versioned, improved, and increasingly automated.
- Drive adoption and expansion. Once customers are live, you keep them engaged. You monitor usage, identify new use cases, and surface expansion opportunities. For smaller accounts, you own that relationship end-to-end. For larger accounts, you work alongside our co-founders on the executive relationship and bring them into strategic conversations.
- Feed insights back into product. You don't relay feature requests. You translate customer friction into clear, prioritized product input. You challenge and refine feedback before sharing it. You're the voice of the customer in every internal conversation about what to build. Because you're deploying AI agents daily, you develop sharp intuition for what works, what confuses users, and where the product should go next.
- Automate and scale. You'll manage dozens of accounts. That means you need the instinct and the technical chops to spot repetitive work and build automations using tools like n8n, Claude Code, or our own APIs, so you can spend your time on things that actually require a human. We don't want to hire another you for every 15 new customers. We want you to make yourself leveraged. If you're not automating parts of your own workflow within your first 90 days, something is wrong.
What this role is not
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This isn't a "send check-in emails and manage relationships" CSM role. It's not pre-sales. It's not a ticket queue. It's an implementation-heavy, systems-building, customer-facing operating role where you own outcomes, not activities. You'll be in the weeds configuring AI agents and cleaning data on Monday, and presenting a value summary to a VP of Sales on Wednesday. If that range excites you, keep reading.
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